Discover: we understand your process exactly as it is today
Before automating anything, we sit down with you and with whoever does the work every day. Without that, any automation is built on assumptions.
What we do in this phase
- Interviews with the people who run the process, not just whoever leads it
- Direct observation when needed: sometimes what's described and what actually happens are different things
- A visual map of the complete flow, exceptions and edge cases included
- A clear record of what we've understood, for you to validate before we go on